Adventures with Abit Tech Support
I am having trouble with my Abit motherboard, it has issues with the CD-ROM and my computer will periodically freeze for no apparent reason.
The following is a transcript of my recent dealings with Abit tech support:
[I Call number listed in the manual as the tech support number:]
Woman answers: Thank you for calling Abit USA how can I help you.
Me: I am having trouble with a motherboard that I purchased recently.
Woman: Oh, you want technical support.
Me: Yes.
Woman: Just a moment I'll transfer you.
(Moderately accented asian man answers): Abit tech support how can I help you.
Me: I am having trouble with my AV8 motherboard.
TS: What model of motherboard are you having trouble with.
Me: A - V - 8.
TS: What problem are you having.
Me: When I have my CD drive in the boot order prior to a valid booting drive, and there is no CD in the drive it will hang when it says
TS: Oh, I never heard that one before.
Me: So what do you want me to do.
TS: What is your boot order now?
Me: Hard-drive, CD-Drive, Disabled, Disabled
TS: So you can't install windows.
Me: No, I installed windows just fine.
TS: But you say you have hard-drive before CD-ROM.
Me: I don't have windows installed on that hard drive. I took my other drives out of the order temporarily.
TS: Oh, I never hear this problem before. Have you tried switching the boot order.
Me: Yes.
TS: Huh, No on has this problem before.
Me: I only called about it because I was having other problems with my CD-Drive in windows. The CD-Rom will only show up about once every 4 times when windows loads. It works fine when it shows up, I thought the two problems might be related.
TS: Do you have windows installed on your Serial ATA hard drive or your IDE hard drive.
Me: Both.
TS: Ok, but which one is windows installed on.
Me: Both.
TS: Which one do you boot windows from, the Serial or the IDE.
Me: Whichever I choose. I installed windows on my serial ATA drive when I had the CD-Rom problem on the IDE drive. I wanted to make sure that it wasn't just my old windows installation. So I have it dual booting, I choose which one I want.
TS: Oh. We never have this problem before. Have you tried taking out all the other IDE drives?
Me: No I haven't. Can we continue this when I call back? Can I have a number or something like that?
TS: You don't have a case number.
Me: Can I get a case number?
TS: You don't have a case number.
Me: Could you give me a case number.
TS: You no have case number.
Me: Do you not give case numbers?
TS: No.
Me: Ok.
TS: You should use the e-mail, that way you won't have to explain the whole problem over again.
Me: Right, I'll do that.
[click]
Needless to say, I'm not terribly impressed with Abit's Tech Support. And I'm not too happy that I haven't been able to fix my problem either.
The following is a transcript of my recent dealings with Abit tech support:
[I Call number listed in the manual as the tech support number:]
Woman answers: Thank you for calling Abit USA how can I help you.
Me: I am having trouble with a motherboard that I purchased recently.
Woman: Oh, you want technical support.
Me: Yes.
Woman: Just a moment I'll transfer you.
(Moderately accented asian man answers): Abit tech support how can I help you.
Me: I am having trouble with my AV8 motherboard.
TS: What model of motherboard are you having trouble with.
Me: A - V - 8.
TS: What problem are you having.
Me: When I have my CD drive in the boot order prior to a valid booting drive, and there is no CD in the drive it will hang when it says
Boot From CD:
TS: Oh, I never heard that one before.
Me: So what do you want me to do.
TS: What is your boot order now?
Me: Hard-drive, CD-Drive, Disabled, Disabled
TS: So you can't install windows.
Me: No, I installed windows just fine.
TS: But you say you have hard-drive before CD-ROM.
Me: I don't have windows installed on that hard drive. I took my other drives out of the order temporarily.
TS: Oh, I never hear this problem before. Have you tried switching the boot order.
Me: Yes.
TS: Huh, No on has this problem before.
Me: I only called about it because I was having other problems with my CD-Drive in windows. The CD-Rom will only show up about once every 4 times when windows loads. It works fine when it shows up, I thought the two problems might be related.
TS: Do you have windows installed on your Serial ATA hard drive or your IDE hard drive.
Me: Both.
TS: Ok, but which one is windows installed on.
Me: Both.
TS: Which one do you boot windows from, the Serial or the IDE.
Me: Whichever I choose. I installed windows on my serial ATA drive when I had the CD-Rom problem on the IDE drive. I wanted to make sure that it wasn't just my old windows installation. So I have it dual booting, I choose which one I want.
TS: Oh. We never have this problem before. Have you tried taking out all the other IDE drives?
Me: No I haven't. Can we continue this when I call back? Can I have a number or something like that?
TS: You don't have a case number.
Me: Can I get a case number?
TS: You don't have a case number.
Me: Could you give me a case number.
TS: You no have case number.
Me: Do you not give case numbers?
TS: No.
Me: Ok.
TS: You should use the e-mail, that way you won't have to explain the whole problem over again.
Me: Right, I'll do that.
[click]
Needless to say, I'm not terribly impressed with Abit's Tech Support. And I'm not too happy that I haven't been able to fix my problem either.
posted by Jason Naylor at 5:58 PM
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